Returns

Thanks for checking our return policy!

We honor a 14 day return policy, meaning you have 14 days after delivery of your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at help.xenogrotto@houseullr.com before initiating any return. If Your item is damaged or your garment is mis-printed, please take pictures of the damage and contact us at help.xenogrotto@houseullr.com to arrange for your return. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Shipments that go unclaimed are also returned to our facility and you will be responsible for the cost of a reshipment. Hey free shipping is nice, but only the first try.

EXCEPTIONS / NON-RETURNABLE ITEMS
Some items, as marked in their descriptions cannot be returned. Items such as our printed t-shirts and swimsuits are made uniquely for you as soon as you place an order and can't be returned to a warehouse. Returns for these items are limited to damaged items or mis-prints. Please be sure to check the size charts on each product, and feel free to reach out at help.xenogrotto@houseullr.com with any questions or concerns about your specific item.

CANCELLATIONS
You can cancel your order before the Product has been shipped. The amount paid will be refunded back to the same mode which was chosen by you at the time of making the payment. Please contact us at help.xenogrotto@houseullr.com as soon as possible with a cancellation request. Please act quickly, an order cannot be cancelled once the item has been shipped from our warehouse.